Your People are the future
Driving Human ProgressWorkshops and Masterclasses
BY AXISPARTNERS
High performance organisations
It is never been more important to build skills in staff through engaging interactions.
It is key to articulate skill-gap challenges and deliver knowledge and inspiration across the spectrum of innovation, strategy, disruptive technologies, customer experience, and more — all through the client’s needs lens.
Our training programs are designed to bring the latest trends and international practices in a way that the knowledge remains, at the same time as energizing, inspiring and empowering staff at all levels of an organization.
We leverage our global network of professors from the top-5 universities worldwide, seasoned trainers and subject-matter resources, to engage with organizations to create bespoke learning experiences and solutions. This includes:
• Advice from our subject matter experts on topical issues;
• Instructor-led learning such as classroom style sessions, briefings, workshops and webinars;
• Coaching and mentoring;
• Facilitated discussions or workshops;
• Design and development of learning assets, for example eLearning, eBooks -Our “Knowledge Bites”;
Our 2022 Catalogue showcases a selection of our training offerings. However, this is just a starting point; when we work with our clients: the added value is in the tailored solutions we provide to meet your specific training needs.
We hope you enjoy this new catalogue and find that our portfolio of learning and development offerings will assist your organization to be better equipped to a fast-evolving market that constantly needs new skills in your workforce.
Did you know?
Staff training enhances employee performance, boosts employee productivity, reduces employee turnover, and improves company culture.
Learning is best accomplished by doing. To effectively build engagement-based training, we step away from lecturing and make learners own the session as well as making it an exciting and fun experience. They walk away with actions to implement right after the training, that have a positive impact on their work right away.
Why is it important?
Employees want to feel valued
Not only does investing in your employees maintain that they feel valued, but expand the skillset of your teams.
Fastchanging times require fast skill building
To develop the skills required to face a fast-changing market, technology and customer needs.
Innefective training is costly
Every emplovee is an asset: how each one contributes to the growth of the business should be identified and measured. Let’s face it Learners are not going to intuitively understand how to make the most of trainings; they will have to be assisted. mentored, and groomed.
Your employees are already self-learning
There is a lot of content available online, however not all your employees can self-pay for such trainings and not all sources are trustworthy.
The science behind our
trainings.
We discovered through our years of experience, that there’s not better way to help an organization in achieving their goals.
At Axis, we focus on interactive learning. Our material is created to have a conversation-based format to make the learning experience interactive, fun and fulfilling.
You can expect to learn by doing. We equip teams with concepts, tools and methodologies which can be immediately implemented.
We offer Workshops and Masterclasses in the form of Plug and Play (Model 1) and/or Customized Trainings (Model 2).
Into the Web 3
About:
This session is highly focused on the metaverse and elements such as blockchain, NFT’s and cryptocurrency, highlighting the future of the consumer behaviour, what other brands are doing to stay ahead, the new shift of customer experience, opportunities to your business. Resilience among all is needed to survive. Rethinking the regular and exploring what it was imaginable for some of us is what this session will bring to your team.
The Journey:
- What is innovation?
- Introduction to the right mindset of an innovator with a customer centric design thinking approach.
- How to rise when you are down.
- When to move to your next idea.
- Why you should never stop.
- Innovation culture assessment.
- Key behaviors for innovation
- Web 1, 2 and 3
- What is blockchain and how does it work?
- What is cryptocurrency and happenings
- What is the Metaverse?
- Metaverse Market Impact
- Metaverse Happenings
- What is a DAO?
- Customer behavioral changes
- What are NFT’s
- What are NFT’s
- NFT’s Market Impact
- NFT’s Happenings
- What brands are doing
- How to start your journey in the metaverse
Duration:
3 Days
Type of Session:
Workshop and Masterclass
Strategic and Critical Thinking
About:
This session will enable you to determine and think strategically about the challenges and opportunities which lie ahead for your organization. We combine powerful analysis methods with proven thinking tools, to help your organization to get better at dealing with today’s world of volatility, uncertainty, complexity and ambiguity. This training course is designed to help managers develop efficient ways to achieve strategic thinking for their organisations.
The Journey:
Creativity, Innovation and Critical Thinking in Strategic Management
Strategic analysis of your industry and environment
Understanding Your Organisation (structure, processes and culture)
Formulating and choosing Strategic Options
Stakeholder Analysis and management
Implementing Strategic Plans to deliver value
Duration:
1 Day
Type of Session:
Masterclass
Setting a Strategy
About:
To win at anything, you need a game plan. This session introduces you to a systematic approach to strategy development that builds and maintains a dynamic and energized momentum, giving you an understanding of internal and external environmental factors that affect your business. With that understanding, you will be able to identify your clear advantages and use these to be successful and develop an informed and fact-based business road map.
The Journey:
Analyzing your context and environment (competition & benchmarking)
Trends and Insights
PESTLE Analysis
Porter’s Five Forces
SWOT Analysis
Define your “Who (culture and behaviors)”
Define your ”Why (core ideology)”
Define your “Where (envisioned future)”
Define your “What (areas of focus)”
Define your “How (pillars)
Define your Business Road Map
Duration:
1 Day
Type of Session:
Masterclass and Masterclass
CX Strategy and Transformation
About:
The success or failure of a brand depends on the continued relationship its customers have with it. The biggest challenge that you face
is ensuring that customers not only purchase from you but also ensure that they do it repeatedly. Building brand loyalty is the biggest
challenge faced by businesses in the digital age. This course will make define your CX Strategy and guarantee a successful
transformation by creating a customer centric culture leading to loyalty.
The Journey:
- Forming a Team Coalition
- Defining the CX Purpose and Identify
- Defining your CX Blueprint
- Customer Obsession
- The Trust Journey
- How to make a CX Strategy successful • Continuous Improvement
- Strategy and Direction
- Desired Customer Experience
- Our Principles
- Employee Behaviour
- The Optimal leadership
- The Process
- The Technology
- The Tone of your brand
- Who will make the CX Transformation Successful
- Creating a Customer Centric Culture
- Tips for Culture Change
Duration:
1 Day
Type of Session:
Masterclass and Masterclass
CX Execution
About:
Preparing an organization/group for a new mindset is not as easy. This course will prepare you with the right tools and methodologies to improve processes to create transversal collaboration to make your CX strategy and execution successful.
The Journey:
- Company Management
- The organizational culture and organizational structure
- CX Value Creation
- Holistic implementation of CX (without silos)
- Develop appropriate and effective alliances and partnerships to help deliver your strategy
- Creating the right CX mindset
- Customer Centricity and rising awareness
- INFINITE – a methodology that allows you to deliver a sustainable and flexible Customer experience strategy.
Duration:
4 Hours
Type of Session:
Workshop
Design Thinking
About:
Applying the key principles of design thinking will help you build your own innovation action plan, to work out what you need from innovation and to use your own ideas as a force for transformation. This training prepares you with the right practical tools and techniques to help you solve your own innovation challenge.
The Journey:
- Identify the principles of design thinking and why innovation is important to you and your company right now.
- Define and frame your own innovation challenge and apply design thinking frameworks to solve it.
- Explore possible futures and refine your innate creativity with design thinking techniques.
- Move your innovation concept forward by building the right plan to gain support from stakeholders.
- Use experimentation and prototyping to turn your ideas into reality.
- Simultaneously exploit a whole new market while protecting your current one.
- Learn to take the pulse of your customers — potential, new, and loyal – to understand and influence their behaviours.
- Acquire the mindset and skills to build a corporate culture of innovation.
Duration:
2 Days
Type of Session:
Masterclass
Customer Journey Mapping
About:
More and more, businesses are realizing that the success and growth of a company hinges around how a company deals with its customers. This training gives you an understanding of what your customers go through and gives you a visual map to improve the quality of your customer experience, ensuring consistency and a seamless experience at all touchpoints and across all channels to ensure a positive and seamless customer experience.
The Journey:
- What is customer journey mapping?
- The importance and the value of visualizing your customer journey.
- Where to get data for your map.
- Defining all the stages in the customer journey.
- Learning how to analyze the path the customer goes through by differentiating touchpoints and channels.
- Understanding of the role of goals, problems, and emotions that your customer goes though.
- Why the emotional journey is so crucial.
- What are moments of truth and how to identify them.
- Ideas an opportunities, closing the loop with the continuous improvement journey.
Duration:
1 Days
Type of Session:
Workshop
Voice of the Customer
About:
“Voice of customer” (VOC) is a process used to capture the requirements/feedback from the customer (Internal or External) to provide the customers with the best-in-class service/product quality. However, are you truly listening, and do you know what to do with the feedback? This session will help you understand how to use this valuable information and transform it into facts and insights to help the business to be proactive with change to meet your customer’s expectations.
The Journey:
- How can we truly listen to our customers?
- The aim of VoC
- Why does it matter?
- Voc Program Benefits
- Voc Platform
- Voc Framework and Methodology
- CX Metrix and KPI’S
- Requirements for a Successful VoC program
- How to transform feedback into initiatives
Duration:
3 Hours
Type of Session:
Masterclass
Business Intelligence Principles
About:
Business Intelligence can provide key insights to your business by leveraging the power of quantitative and qualitative data. This training will give you the tools to understand actionable information to help you make business decisions.
The Journey:
- Understanding Business Intelligence
- Gathering the business needs
- Reviewing source data
- Types of data
- Data collection issues
- Data relevance
- Data driven insights
- Illustrating results
- Data visualization
Duration:
1 Day
Type of Session:
Masterclass
User Experience Design
About:
User experience (UX) design will help the process design teams use to create products that provide meaningful and relevant experiences to users. This involves the design of the entire process of acquiring and integrating the product, including aspects of branding, design, usability and function.
The Journey:
- Why Customer Experience?
- Why is User Experience important?
- The Experience Pyramid Principle
- The Customer Experience Pillars and the customer trust journey
- Discovering your Why, How, Who and What
- Defining your Customer Experience Blueprint.
- Design your CX Roadmap.
Duration:
2 Days
Type of Session:
Workshop
Building your Persona
About:
Defining your customers helps you create the best strategy for your business. It helps use the right words, create the right products and services, and the right mindset. There are many possible customers; buyers, users, influencers, administrators, and distributors. So, who is your customer? This training will help you to see your customer through a jobs-to-be-done lens to create stronger loyalty and optimize value creation.
The Journey:
- Discover who your primary customer is.
- Develop an empathy map to define the customer profile and needs by using the right methodology and tools to visualize what your users’ need.
- Cultivating empathy and putting ourselves in the shoes of our users is the best first step to impactful product design.
- Discover what are the jobs to be done of your key customer segments.
- Discover your primary customer pain and gains.
- Understand what are your gain creators and pain relivers through the value proposition canvas.
Duration:
4 Hours
Type of Session:
Workshop
Customer-Centric Value proposition
About:
While the value chain focuses internally on operations, the value proposition is the element of strategy that looks outward at customers, at the demand side of the business. This will help you understand your customer and how your products or services create value to them.
The Journey:
- Your customer profile
- The fit between your product and the market
- Job’s to be done- functional, social and emotional tasks
- Gains- the benefits which your customer expects and needs
- Pains- the negative experiences
- Explore the product and services creating value to your customer
- What are your Gain Creators
- What are your Pain Relivers
- Achieving the “FIT”
Duration:
2 Hours
Type of Session:
Workshop
Think ‘Inside’ the Box
About:
We have all been in situations where you must implement and innovative solution, but you do not have enough resources. This posses a challenge to majority of professionals across all industries. This session helps identify available resources you already have inside your business and help you use them wisely and make the most out of it to.
The Journey:
- Your innovative solution
- Dimensions of Creativity
- Creativity Literature
- The Closed World Principle
- Systematic Inventive Thinking©(SIT) Method
- Thinking Inside the Box
- Limited Resources and Creativity
Duration:
3 Hours
Type of Session:
Workshop
Delivering Projects
About:
Transforming projects into actions can be overwhelming, challenging and time consuming. This session guides anyone to develop flexible, interactive development plan that focuses on short work cycles to deliver a larger project using.
The Journey:
- PMO and the backbone of a successful project management approach.
- Know how to provide decision support information.
- Project delivery mechanisms.
- How to have a difficult conversation and champion approaches to great results.
- The Kanban Model.
- Defining, managing, and improving visualizing work, maximize efficiency, and continuously improve.
- Understand how to optimize work delivery across multiple teams and handle even the most complex projects in a single environment.
Duration:
3 Hours
Type of Session:
Masterclass
Digital Transformation
About:
New technology is being integrated into all areas of business. With that integration comes a fundamental shift in how businesses operate, how value is delivered to customers, and what needs to be done to stay relevant in an increasingly competitive digital world.
This session gives you a kick start to digital transformation.
The Journey:
- How new technologies can enable digital transformation and disrupt existing industries.
- The future of business strategies as they pertain to fast-paced digital transformation projects.
- Take a step back and a revisit what you do and how you do it.
- Outline an action plan for your organisation to create new value or grow more value for customers.
- Recognise the key challenges and risks associated with digital transformation.
- Draw the ecosystem of your organisation and discover how to enhance its value proposition.
- Define the digital organisation and its design, resources and people.
- Create an executive summary for your organisation to adopt digitalization.
Duration:
1 Day
Type of Session:
Workshop and Masterclass
Transform Ideas into Reality
About:
New ideas are essential for the success of our current, fast-paced business market. If you’ve got a unique solution to a common problem, you may be wondering how to sell your idea for maximum benefit. This session helps you to outline and sell an idea with the right methodology behind to be credible in the market.
This session gives you a kick start to digital transformation.
The Journey:
- The right mindset of an innovator.
- Creating an appealing business case for your idea.
- Fundamentals of ROI and why is important to sell your idea.
- The continuous improvement journey.
- Knowing the market and where you stand.
- Testing your idea with Ideation Design.
- Knowing your Leadership and what they want.
- Mapping out supporters and detractors of your initiative.
Duration:
1 Day
Type of Session:
Masterclass
The Process of Ideation
About:
Although many people might have experienced a “brainstorming” session before, it is not easy to facilitate a truly fruitful ideation session. This session teaches processes and guidelines which help facilitate and prepare for productive, effective, innovative and fulfilling ideation sessions to get out the most of your team.
The Journey:
- The Ideation Design Methodology.
- The process of ideation.
- Idea generation.
- How to structure and select ideas.
- Ideation methods
Duration:
4 Hours
Type of Session:
Workshop
Lean - Continuous Improvement
About:
Continuous improvement is a systematic approach that leads to evolutionary development of every aspect of your organisation, its products, services and methods. We live in a competitive world where what was good enough last year, is not good enough today. This course teaches you how to act today, to make things better tomorrow.
The Journey:
- Continuous improvement and evolutionary progression.
- Why failure is an option.
- A planned approach to improvement.
- Improve what is already excellent.
- INFINITE – a methodology that allows you to continuously improve
Duration:
3 Hours
Type of Session:
Masterclass
Change Management
About:
This session gives you the tools to help you with the inevitable, change. While we know change is necessary for survival, the process is not necessary easy. If your organization is getting ready to embark on a change initaive, you can make the process easier by offering tools, tips which you will learn in this training. It will support your needs to drive successful change going forward.
The Journey:
- Change and the Organisation.
- Organisational Culture.
- Models of the Change Process.
- Overcoming change barriers.
- Leading Change.
- Team Management.
Duration:
4 Hours
Type of Session:
Masterclass
Service Quality Standards
About:
Quality standards ensure your team provides a consistent level of service, which cascades to your customer receiving a consistent level of care. This session provides the practical know-how and real-life examples you need to establish quality standards and get the most out of your customer service initiatives. You will know how to implement a process, measure progress, and effectively coach employees, so that your entire team performs at its very best.
The Journey:
- Defining quality in customer service.
- Customer expectations.
- Quality standards for individual performance.
- Measures and scores.
- Calibration and effective coaching.
- Quality standards for the service organization.
- Quality standards for the service organization.
- The customer service process.
- Establishing KPI’s.
- Secrets to quality service.
Duration:
1 Day
Type of Session:
Workshop