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For those who need to have access to an expert that can provide advise – providing direction or how to approach specific situations
You know you want to provide an amazing experience, but you need help in designing it and making sure all your touchpoints are covered.
It’s not about having customers data, it’s what you do with it. Transforming insights into actions is key. Using analytics to streamline your customer operations became a survive in the market.
CX FRAMEWORKS & METHODOLOGIES
For those who are clear in what they want to do but need guidance on how to do it. We can tailor frameworks to your needs and context, deliver them to you and train you on how to use them
VOICE OF THE CUSTOMER
For those who wish to listen to their customers and understand their needs. We help you from setting the feedback strategy to getting it delivered.
For those who want to execute a CX transformation. Using the Kanban methodology from Lean Six Sigma, we help you getting the whole company engaged on implementing all the CX initiatives.
For those who want to set a north to align the organization in one single direction. True Customer-Centric companies create a strategy and pillars and align the rest of the organization to it. We run the workshops for you and deliver a strategy and pillars.
CX KPI FRAMEWORK
For those who have a strategy and want to transform it into a reality. KPIs drive behaviors. We design a tailor made framework that cascades your CX strategy across all areas and levels of your business.
This structured customer-centric model will allow you to create a CX Governance, Systems and Team. INFINITE™ will allow you to deliver a sustainable Customer experience strategy and will also give you the flexibility to adapt to the changing customer needs.
Our proprietary methodology that blends innovation and implementation. SUMMIT™ combines concepts of the Design thinking methodology and sprint methodology to make sure the best ideas are made reality.
An unique way to cascade and operationalize your strategy. EXECUTE™ Translates your strategy pillars and objectives into a KPI framework across all touchpoints and areas of your organisation.